FAQS
Your Questions. Professional Answers.
We want to anticipate any concerns and prevent any issues that may come up as you browse through our collections. That’s why we provide comprehensive answers to some of our most frequently asked questions. Hopefully you find what you’re looking for, but be sure to let us know if there’s anything more we can help you with.
WHAT IS YOUR RETURN POLICY?
With our simple returns process, you can shop online worry-free.
*If a painting is damaged upon receipt, you can send most items back within 14 days of delivery.
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Start the return process within 5 days of receiving your item by sending us an email.
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We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
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No refunds are authorized in cases of buyer’s remorse, an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
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We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
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Ship the product as soon as possible in order for refund to be processed in a timely manner.
HOW DO YOU SHIP?
(DOMESTIC & INTERNATIONALLY)
All domestic locations (USA) are sent USPS. International shipping will be done via UPS or FedEx (or similar service) in most cost effective manner. Tracking will be included in all mailings.
Free shipping on orders over $75 (USA only).
Mailings are done weekdays, Monday-Friday.
*‘Weekdays’ does not include weekends or US National Holidays.
DO YOU HAVE ART PRINTS?
YES!!! Our Canvas and Photo print orders are processed when the purchase is made, not before. Please allow extra time for these to be completed and delivered. We partner with local printing companies to produce high quality canvas and photo prints.